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Big promos or service quality?

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Share Twitter Ghana News plugins View Comments In the few weeks before Christmas, three of the top telecom companies in the country launched promotions which were intended to reward their loyal customers and also entice others to join their respective networks. Ironically, just around the same time, the National Communications Authority (NCA) was forced to step in after many subscribers have complained about poor service quality being provided by the telecos. The situation brings to question, why the telcos will consider running ‘mouthwatering’ promos at the expense of providing the needed infrastructure to improve their service quality. Airtel Ghana began with the launch...

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